Contact us

Whether you need help completing your trade account application or have any questions for us regarding our products and services, we want to hear from you.

Our lines are open Monday – Friday 9:00 am – 5:30 pm and you can reach us by email anytime. Our dedicated team are here to help with any questions you may have.
Please see below contacts for our respective departments:

Sales and Business Development:

Telephone: 0845 259 0417

Fax: 0871 714 6637
Skype: Start chat with Ametis Sales

Customer Service and Client Account Management
Telephone: 01179 113 595


Finance and Credit Control


Warehouse – visits and collections by PRIOR ARRANGEMENT ONLY:

Unit B
Nova Distribution Centre
Nova Way
BS11 9DJ
All enquiries – 0845 259 0417

For existing clients looking to track orders, please email your account manager with full details of the order (including order ID, item(s) on order and customer name) or simply log in to your account to check the order status. For aftersales-related enquiries, please email For returns claims, please visit your order on the ‘your account’ page of the website and click the ‘Request Damages Form’ link. We can only handle returns claims whereby a damages form has been completed online.

If you are a prospective client and would like to arrange a visit from one of our representatives or to view our ranges at our warehouse facilities, please contact our Business Development team on 0845 258 1833 and we can set up an appointment for you.

Copyright © 2018 Ametis | Terms & Conditions | Privacy & Confidentiality Policy | All Rights Reserved | Registered address: Unit B - Nova Distribution Center, Nova Way, Avonmouth, BS11 9DJ | Company Registration No: 06272009